Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots 2022

benefits of chatbots in healthcare

Managing these appointments by hand can lead to a greater chance of error and miscommunication between provider and patient. The use of a chatbot simplifies the process by allowing patients to easily pick or alter appointment dates and enables team members to allocate more time and resources to other duties. By communicating with a chatbot, patients are able to have a wide variety of concerns and questions answered instantly — providing them with applicable information or further instruction. Wait times often cause great frustration and even avoidance in seeking medical advice.

benefits of chatbots in healthcare

A human can always jump on various informational threads to offer timely comments that better help the patient overall. The main reason for most media is that these media in their core aren’t HIPAA compliant. For example, your Facebook messages may be read or stored there in an unencrypted format. A HIPAA-compliant chatbot requires extra work to secure protected health information (PHI) and related data.

Insufficient Assistance

By analyzing customer data, Generative AI chatbots can send timely reminders to patients, ensuring they never miss a prescription refill. Moreover, these chatbots can provide valuable information about the prescribed medications, including details on drug interactions, potential side effects, and precautions to be taken. This empowers patients with comprehensive knowledge, enabling them to make informed decisions about their medications and better manage their health. The convenience, accuracy, and personalized support offered by Generative AI in medication assistance enhance patient adherence and contribute to improved health outcomes. Scheduling appointments just got a whole lot easier with appointment-scheduling chatbots. Patients can now communicate with these digital helpers to schedule appointments, receive reminders, reschedule, or even cancel appointments if needed.

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Besides automating all your healthcare operations, the medical chatbots even provide ease and efficiency to your patients by offering them services like medication reminders, online consultation, and much more. When chatbots are successfully integrated with the medical facility system, extracting medical information about available slots, physicians, clinics, and pharmacies is very easy. This means that with the help of medical chatbots, users can track their health. Conversational chatbots are created for being contextual tools that provide responses as per the user’s requirements.


Through triage virtual assistant, your patients can enter their symptoms, and the virtual assistant will ask several questions in an orderly fashion. Triage virtual assistant will not diagnose the condition or replace a doctor but suggest possible diagnoses and the exact steps your patient needs to take. Users can easily schedule vaccination appointments themselves with a virtual assistant, saving your expensive human resources. In addition, they also receive reminders for their confirmed and follow-up vaccination appointments. 78% of physicians believe that a medical virtual assistant can be extremely helpful for booking their appointments. On the other hand, integrating a virtual assistant with the customer relationship management system can benefit you in readily tracking the scheduled appointments and follow-ups.

  • A healthcare chatbot can provide an instant response to every general query a patient has by acting as a one-stop shop.
  • ChatGPT’s capabilities can significantly enhance patient care and triage processes, leading to more efficient healthcare systems and better patient outcomes.
  • One of the best examples of such chatbots is Ada, which was created by scientists, engineers, and doctors.
  • The essential element of communication that is frequently required with someone concerned about their health is empathy.
  • Therapy chatbots that are designed for mental health, provide support for individuals struggling with mental health concerns.
  • By closely monitoring these indicators, healthcare professionals can pinpoint the areas where ChatGPT delivers the most significant impact and further refine its applications for greater success.

Currently, they are able to resolve simpler medical issues with prompt responses. In the future, machine learning & natural language processing (NLP) may begin to provide customized solutions for complex medical issues metadialog.com as well. Emergency Response chatbots are designed to assist people during medical emergencies. They can help patients by providing life-saving information, such as how to perform CPR or manage a bleeding wound.

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If you’re trying to get help with something minor, like an upset stomach or the flu, then a chatbot might work just fine. But if you’ve got something serious like cancer or heart disease, you may want to talk to a real person instead. In this case, a chatbot can help you to connect with the person through Live Chat. Customers expect personalized experiences at each stage of the journey with a brand. Being a customer service adherent, her goal is to show that organizations can use customer experience as a competitive advantage and win customer loyalty.

  • Use case for chatbots in oncology, with examples of current specific applications or proposed designs.
  • AI chatbots are reducing errors and improving operational efficiency, making healthcare delivery more efficient and effective.
  • Chatbots can automate repetitive tasks, such as appointment scheduling, prescription renewals, and symptom tracking, increasing efficiency for both patients and healthcare providers.
  • This issue was particularly concerning because 40% of the less privileged patients didn’t follow through with the procedure.
  • Serving as the lead content strategist, Snigdha helps the customer service teams to leverage the right technology along with AI to deliver exceptional and memorable customer experiences.
  • Medical chatbots query users to collect information that is then utilized to modify the patient’s overall experience and improve company procedures in the future.

Healthcare chatbots help to simplify the time-consuming administration task and even assist patients in taking their medications on time. That, in turn, increases the patient’s expectancy and even improves their health. This is a great benefit for people who are either alone or elderly and forget to take their medicine on time.

FAQ chatbots

Implementing Virtual Agents (VA) can help a business to save at least 30%.According to the Juniper Research report, chatbots are expected to save $11bn annually for retail, banking & healthcare sectors by 2023. This is just one example where a medical chatbot can be used to help the general public. There are a number of medical chatbots that can provide information, diagnoses, and other information such as medications, dosages, and tests.

How AI will impact the healthcare industry?

Digital data interventions can enhance population health

AI can provide powerful tools to automate tasks and support and inform clinicians, epidemiologists and policy-makers on the most efficient strategies to promote health at a population and individual level, the paper says.

Nonetheless, this could be an effective decision-making tool for cancer therapy to standardize treatments. Although not specifically an oncology app, another chatbot example for clinicians’ use is the chatbot Safedrugbot (Safe In Breastfeeding) [69]. This is a chat messaging service for health professionals offering assistance with appropriate drug use information during breastfeeding. Promising progress has also been made in using AI for radiotherapy to reduce the workload of radiation staff or identify at-risk patients by collecting outcomes before and after treatment [70]. Continual algorithm training and updates would be necessary because of the constant improvements in current standards of care. Further refinements and testing for the accuracy of algorithms are required before clinical implementation [71].

Scalable Customer Service

With the use of sentiment analysis, a well-designed healthcare chatbot with natural language processing (NLP) can understand user intent. The bot can suggest suitable healthcare plans based on how it interprets human input. Increasing enrollment is one of the most important parts of the healthcare industry. Medical AI chatbots are transforming the healthcare industry with a wide range of benefits.

benefits of chatbots in healthcare

Chatbots are becoming the new standard in the healthcare industry for many reasons. The healthcare chatbots market was valued at about $184.60M in 2021 and is expected to grow to $431.47M by 2028. Let’s examine why chatbots are becoming so popular in the healthcare sector. For doctors, chatbots are beneficial as they can access patients’ medical records in seconds.

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While healthcare professionals can only attend to one patient at a time, chatbots can engage and assist multiple customers simultaneously without compromising the quality of interaction or information provided. However, healthcare providers may not always be available to attend to every need around the clock. This is where chatbots come into play, as they can be accessed by anyone at any time.

benefits of chatbots in healthcare

People with chronic health issues, such as diabetes, asthma, etc., can benefit most from it. By probing users, medical chatbots gather data that is used to tailor the patient’s overall experience and enhance business processes in the future. By automating all of a medical representative’s routine and lower-level responsibilities, chatbots in the healthcare industry are extremely time-saving for professionals. They gather and store patient data, ensure its encryption, enable patient monitoring, offer a variety of informative support, and guarantee larger-scale medical help. As healthcare technology advances, the accuracy and relevancy of care bots as virtual assistants will also increase. You cannot automate everything, but if you opt for conversational AI agents as virtual health assistants, you can deliver better healthcare even to the remotest corners of the world.

Chatbots : The Game Changer in Healthcare Service Delivery

WhatsApp chatbots can be used to provide customer support, send news updates or promotional messages, or even engage in conversations with customers. A WhatsApp chatbot is a computer program that can simulate a human conversation on the WhatsApp messaging platform. Chatbots are designed to automatically respond to messages from users in real-time. By implementing predictive maintenance powered by Generative AI, healthcare facilities can optimize their maintenance schedules, reduce repair costs, and improve overall operational efficiency. This not only minimizes the risk of equipment failure, but also ensures that medical resources are utilized effectively, providing quality care to patients without interruptions. The healthcare industry is looking for artificial intelligence to provide significant improvements across all areas of healthcare.

Why chatbots are better than apps?

Chatbots are more human than apps

Chatbots are able to respond to requests in human language. In other words, it is like talking to another human being. For this purpose, chatbots use natural language processing (NLP) technology.

The Discussion section ends by exploring the challenges and questions for health care professionals, patients, and policy makers. Further refinements and large-scale implementations are still required to determine the benefits across different populations and sectors in health care [26]. Although overall satisfaction is found to be relatively high, there is still room for improvement by taking into account user feedback tailored to the patient’s changing needs during recovery. In combination with wearable technology and affordable software, chatbots have great potential to affect patient monitoring solutions. While there are many potential benefits to this practice, there are also some potential drawbacks that must be taken into consideration. Chatbots are able to provide an efficient and accurate diagnosis in a much shorter time than a doctor would.

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This can be a disadvantage if you’re dealing with an emergency situation or need help understanding the instructions given by your healthcare provider. Many of the people who have used healthcare chatbots have found that one of the advantages is there’s no scheduling needed. This can cause them to lose out on important treatments and medication, which could negatively impact their health. Undoubtedly, the accuracy of these chatbots will increase as well but successful adoption of healthcare chatbots will require a lot more than that. It will require a fine balance between human empathy and machine intelligence to develop chatbot solutions that can address healthcare challenges.

benefits of chatbots in healthcare

The Rochester University’s Medical Center implemented a tool to screen staff who may have been exposed to COVID-19. This tool, Dr. Chat Bot, takes less than 2 minutes and can be completed on the computer or smartphone with internet access. As it is rolled out to campus departments and students, each individual will receive an email with information on completing the mandatory assessment before reporting to campus.


Furthermore, chatbots can provide the same level of medical advice as a live doctor, allowing more people access to medical care. AI is the result of applying cognitive science techniques to artificially create something that performs tasks that only humans can perform, like reasoning, natural communication, and problem-solving. Healthcare chatbots use AI to help patients manage their health and wellness.

  • Your website’s visibility across different web channels is affected by many factors.
  • Comprehensive datasets are essential for enhancing the performance of AI models, as they enable them to understand more comprehensively and generate more accurate responses.
  • It’s a total game changer that helps cut down on wait times, provides better access to care, and leads to a more positive healthcare experience for everyone.
  • For example, Northwell Health recently launched a chatbot to reduce the number of no-shows for the colonoscopy procedure, which is critical for diagnosing colorectal cancer.
  • Say, for instance, if your online store or LP (Landing Page) has a good amount of organic traffic pouring in but fails to convert, you can figure out what is actually wrong with the help of chatbots.
  • This leaves the customer happy and satisfied because the service is quick and hassle-free.

What is the main advantage of chatbot?

One of the biggest advantages is that chatbots are available 24 hours a day to help customers. In addition, they respond quickly to all the questions they receive. This guarantees two very important things for almost all companies: Satisfied customers with immediate responses and resolutions.